Payment Terms

Effective Date: June 2026

These Payment Terms govern all purchases made through the Fynvox website. By placing an order, you agree to the following payment conditions.

Accepted Payment Methods

Fynvox accepts secure payments through major payment providers, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other payment methods displayed at checkout

Available payment methods may vary depending on your location.

Payment Authorization

By submitting an order, you authorize Fynvox and its payment service providers to charge the full amount of your purchase, including:

  • Product price
  • Shipping fees
  • Applicable taxes
  • Additional charges disclosed during checkout

Orders will only be processed after payment has been successfully authorized.

Currency

All prices displayed on the website are shown in the currency selected on the storefront.

If your payment method is issued in a different currency, your bank or payment provider may apply exchange rates and conversion fees. These fees are not controlled by Fynvox.

Pricing Accuracy

We make every effort to ensure that pricing information is accurate and up to date.

However, Fynvox reserves the right to:

  • Correct pricing errors
  • Change prices without prior notice
  • Refuse or cancel orders containing incorrect pricing information

If an order is canceled due to a pricing error, a full refund will be issued.

Taxes

Applicable sales taxes, VAT, GST, or other government-imposed fees will be calculated and displayed at checkout where required by law.

Customers are responsible for any customs duties, import taxes, or additional charges related to international shipments.

Fraud Prevention & Verification

To protect our customers and business from fraudulent activity, Fynvox may conduct payment verification procedures.

We reserve the right to:

  • Request additional identification
  • Verify billing information
  • Refuse or cancel suspicious transactions
  • Hold orders pending verification

Any canceled order will receive a full refund if payment has already been collected.

Failed or Declined Payments

If your payment is declined, please:

  • Verify your card or payment information
  • Ensure sufficient funds are available
  • Contact your financial institution
  • Try another payment method

Fynvox is not responsible for any fees charged by banks or payment providers due to declined transactions.

Refunds

Approved refunds will be issued to the original payment method used during purchase.

Refund processing times generally range from 5–10 business days, depending on your bank or payment provider.

For additional information regarding refund eligibility, please refer to our Return & Refund Policy.

Chargebacks & Payment Disputes

Customers are encouraged to contact us before initiating a chargeback or payment dispute.

Unauthorized or fraudulent chargebacks may result in:

  • Order cancellation
  • Account restrictions
  • Submission of transaction records to payment processors and financial institutions

We are committed to resolving customer concerns fairly and efficiently.

Payment Security

Fynvox uses industry-standard encryption and secure payment processing technology to safeguard customer information.

We do not store complete credit card information on our servers.

All payments are processed through trusted third-party payment providers that comply with recognized security standards.

Contact Information

Fynvox

Email: hello@fynvox.shop

Phone: +1 416-598-8849

Address:

18 York Street, Suite 2500
Toronto, ON M5J 0B2
Canada

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM (EST)