Privacy policy

At Fynvox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history
  • Customer service communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed and browsing activity
  • Referral source information

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our products and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional communications when you have provided consent

Sharing of Information

Fynvox does not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers, including:

  • Payment processors
  • Shipping and logistics companies
  • Website hosting providers
  • Marketing and analytics partners
  • Legal authorities when required by law

These service providers are only authorized to use your information as necessary to perform services on our behalf.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember customer preferences
  • Analyze traffic and website usage
  • Enhance user experience

You may choose to disable cookies through your browser settings. However, certain website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of the personal information we hold about you

To exercise these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites.

Fynvox is not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

Changes to This Privacy Policy

Fynvox reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Fynvox

Email: hello@fynvox.shop

Phone: +1 416-598-8849

Address:

18 York Street, Suite 2500
Toronto, ON M5J 0B2
Canada

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM (EST)